Effective Date: April 22, 2025
At LOVOMOON, we are committed to delivering high-quality consulting services and digital
products. Due to the nature of these offerings — which include personalized coaching and
immediately accessible digital content — we enforce a strict no-refund policy, aligned with
legal standards and digital commerce practices.
1. Coaching Services
All purchases of consulting services, consulting packages, or analytical services are final and
non-refundable. These services are bespoke and typically begin immediately after
confirmation of payment.
Once a session is booked or any preparatory materials are delivered: – The service is deemed
fully rendered. – No cancellations or refunds will be granted under any circumstances.
Clients are encouraged to ensure they are ready and available before making a purchase.
2. Digital Products
All digital product purchases — including but not limited to e-books, workbooks, guides,
templates, and audio/video materials — are non-refundable.
Immediately upon payment, access is granted to the content, which cannot be revoked.
Therefore, we do not offer refunds, even if the product is not accessed or downloaded.
3. Questions and Pre-Purchase Support
We support informed decision-making. If you have any questions about our offerings, contact
us before finalizing your purchase.
Contact: support@lovomoon.com
4. EU Customers and Digital Content Waiver
In accordance with the EU Consumer Rights Directive, customers in the European Union
acknowledge and agree to waive their right to withdraw from digital content purchases within
14 days.
By completing a transaction with LOVOMOON, you confirm that: – You request and consent to
immediate access to the digital content or coaching service. – You understand and accept that
this waives your statutory right to a refund.
This waiver is a legal requirement to provide immediate access to digital services in the EU.
5. Unauthorized Chargebacks
LOVOMOON actively disputes any chargebacks not supported by a breach of contract or
failure to deliver services as described.
Submitting a false or unauthorized chargeback constitutes a violation of this policy.
We reserve the right to: – Initiate legal proceedings to recover costs and damages. –
Permanently restrict access to current and future products and services.
6. Checkout Disclosure (Website Implementation)
To ensure enforceability, this policy must be acknowledged during the checkout process.
Customers should check a box stating: “I have read and agree to the Refund Policy and
understand that all sales are final.”
We appreciate your understanding and support in maintaining the fairness and sustainability
of our services.